Refund policy

THE KC Way's Exchange & Refund Policy forms part of its Terms and Conditions.

EXCHANGES OR REFUNDS DUE TO A FAULTY, DAMAGED, MISSING, OR INCORRECT ITEM

We do our utmost to ensure that all products are free of any manufacturing or other defects and are protected in transit, but sometimes accidents do happen.

You must check your purchase carefully upon receipt and notify us immediately (within 24 hours of receipt) if there is any issue with the condition in which it was received, be this an existing fault, damage, or missing item. The KC Way cannot accept any claims of damage on receipt or missing items after this period of time and/or after an item has been played with or otherwise used. This timeframe is in place to protect both you and The KC Way. It allows us to determine exactly when any loss or damage has taken place and to claim on transit insurance, where relevant. You must check your purchase within 24 hours of receipt, even if you then put it away to store for a child's birthday or other special occasion.

If you receive the wrong item or a faulty or damaged item, The KC Way will exchange the item for the correct or an identical undamaged item, where available. Where the correct or an undamaged identical item is unavailable, The KC Way will provide you with a refund of the full price of the item plus the relevant shipping cost incurred. If your package is missing an item (sometimes mistakes are made), The KC Way will send you the item where available, or provide you with a refund of the full price of the item where unavailable. We believe in customer satisfaction and stand behind the products we supply.

To be eligible for an exchange or refund due to damage or a fault, your item must first be received back by The KC Way, be complete with all of the parts you received with it, and be in the same condition that you received it. To complete your exchange or refund, The KC Way will require a receipt or other proof of purchase. 

If an exchange or refund is being conducted due to The KC Way sending out the wrong item or a faulty or damaged item or failing to send all items in an order, The KC Way will cover all shipping costs involved. The KC Way will advise you as to which shipping method to use to return the incorrect/faulty item to us. Please do not return the item to The KC Way without first seeking this advice.